Used Vehicles Leasing Refurb Standards
All vehicles to be viewed from 2 meters at an angle of 45 and 90 degrees.
Anything outside of this standard, or clearly visible from 2M must be imaged and listed as imperfections.
Used Leasing Refurb Standards
| Vis-1.0 | Arrival Checks |
|---|---|
| Vis-1.1 | System GDPR data stored electronically on the vehicle to be removed. Please note Tesla, Volkswagen, Audi, Skoda, Seat, Porsche and BMW are account locked and the previous user has to delete or the new driver has to take the vehicle in to a dealership for the data to be removed. Later Jaguar and Mercedes models are also account locked. |
| Vis-2.0 | Dents |
| Vis-2.1 | All dents over 25mm are repaired |
| Vis-2.2 | Dents under 25mm are acceptable. If seen from 2M will be tagged |
| Vis-2.3 | If a car has dents, there will be a maximum of two dents per panel or three dents across the whole car |
| Vis-2.4 | All dents that affect paint surface damage are repaired. |
| Vis-3.0 | Chips |
| Vis-3.1 | All chips over 2mm must be touched in |
| Vis-4.0 | Scratches |
| Vis-4.1 | Scratches over 25mm will be repaired |
| Vis-4.2 | All scratches through to primer must be repaired |
| Vis-5.0 | Paintwork |
| Vis-5.1 | All paintwork is free from rust, corrosion and discoloration. |
| Vis-5.2 | We repair all paint defects visible from 2M |
| Vis-6.0 | Corrosion |
| Vis-6.1 | All body work should be free from corrosion. |
| Vis-7.0 | Bumpers & Body Mouldings |
| Vis-7.1 | Broken or damaged bumpers & mouldings are not acceptable |
| Vis-7.2 | All bumpers and bodywork trim must be secure |
| Vis-7.3 | Faded / colour discrepancy plastic parts are acceptable if consistent across the vehicle |
| Vis-8.0 | Glass |
| Vis-8.1 | Windscreen |
| Vis-8.1.1 | Cracks - Over 10mm in the driver’s eyeline (A zone) |
| Vis-8.1.2 | Cracks - Over 20mm in any other area of the windscreen. |
| Vis-8.1.3 | Scratches - Windscreens are free from any scratches in the driver’s eyeline when viewed from the driving seat (A zone) |
| Vis-8.1.4 | Scratches - Any scratches up to 75mm outside of the driver’s eyeline are tagged as an imperfection. |
| Vis-8.1.5 | Chips - Windscreens are free from any chips in the driver’s eyeline when viewed from the driving seat (A zone). |
| Vis-8.2 | Widnows |
| Vis-8.2.1 | Light scratches up to 75mm acceptable on all glass outside of driver line of sight |
| Vis-8.2.2 | All tinted windows are free from damage and in line with the current MOT legalisation |
| Vis-8.2.3 | Opening windows must be functional |
| Vis-8.3 | Heated Screens |
| Vis-8.3.1 | Heated front screens will be operational if fitted |
| Vis-8.3.2 | Heated rear screens will be operational if fitted |
| Vis-9.0 | Lights |
| Vis-9.1 | All lights and lamps are fully working and in line with MOT legislation. |
| Vis-9.2 | Holes or cracks in light units are not acceptable |
| Vis-10.0 | Mirrors |
| Vis-10.1 | All mirrors are fully working and free from cracks and distortion. |
| Vis-10.2 | Heated and adjustable mirrors must work correctly. |
| Vis-11.0 | Wheels |
| Vis-11.1 | No visible damage on alloy wheels from 2M |
| Vis-11.2 | If locking wheel nuts are fitted the correct removal key must be present. |
| Vis-11.3 | Missing plastic wheel bolt covers are acceptable, remove and dispose all remaining covers. |
| Vis-11.4 | All wheel trims should be free from cracks, splits and be secure on the wheel |
| Vis-11.5 | Wheel trims must match on all wheels |
| Vis-11.6 | All wheel bolts present and torqued to manufacturer's recommendation |
| Vis-12.0 | Spare Wheel |
| Vis-12.1 | Where fitted must be in accordance with manufacturer's recommendations, and a serviceable tool kit should be present to enable wheel replacement. |
| Vis-12.2 | If not fitted, a serviceable tyre repair kit needs to be present unless the vehicle has been fitted with run flat tyres. |
| Vis-12.3 | If tyre sealant is included, the expiry date will have a minimum of 3 months remaining |
| Vis-13.0 | Interior |
| Vis-13.1 | There may be some general wear and tear, such as light scratches or light scuffing to interior trims in the following high use areas, boot area, door sills, door pads/cards, seat bolsters and kick plates |
| Vis-13.2 | Rear-view mirrors, courtesy lights, switches and sun visors will be free from damage |
| Vis-13.3 | Interior damage over 25mm will be repaired (no replacement parts). Any damage under 25mm will be damage tagged |
| Vis-13.4 | No Burns or stains to interior upholstery |
| Vis-13.5 | Any safety items will be fully functional and damage free |
| Vis-13.6 | All cars are odourless |
| Vis-13.7 | All cars supplied with a parcel shelf in full working order |
| Vis-13.8 | SD cards for Sat Nav will be present and functional |
| Vis-13.9 | Infotainment displays and their controls will be functional, repair and tagging may be done on cosmetic imperfections |
| Vis-13.10 | All audio speakers will be in full working order |
| Vis-14.0 | Keys |
| Vis-14.1 | 2 keys will be present and functional |
| Vis-15.0 | Handbooks |
| Vis-15.1 | Any handbooks present with the car will remain in the vehicle |
| Vis-16.0 | Sat Nav |
| Vis-16.1 | All vehicles that are fitted with 'activated' satnav will be fully functional |
| Vis-17.0 | Charging Cables |
| Vis-17.1 | Electric cars will be supplied with a functional charger as a minimum (Type 2) |
| Vis-18.0 | Audio |
| Vis-18.1 | All audio equipment is in full working order |
| Vis-19.0 | Safety-related items |
| Vis-19.1 | All safety-related items are in full working order and free from damage, e.g. seat belts and air bags. |
| Vis-20.0 | General Guidance |
| Vis-20.1 | Any factory-fit accessories which require locking keys must have the keys present |
| Vis-20.2 | Image valet to be Level 6 |
| Vis-20.3 | Vehicle to be imaged without fuel warning light on |
| Vis-20.4 | Despatch check and re-clean Level 4 valet to be carried out pre-delivery. |
Used Leasing Mechanical Checks
| Pre-Road Test Fluid Levels | Specification |
|---|---|
| Check oil level is correct | > medium Level < Max Level |
| Check clutch oil level is correct | > medium Level < Max Level |
| Check coolant level is correct | > medium Level < Max Level |
| Check washer fluid level is correct | Filled to Maximum level |
| Provisional Vehicle Diagnostics / OBD | Specification |
| Perform full-vehicle diagnostic check of all OBD modules | OBD Diagnostic Report |
| Road Test | Specification |
| Standard Road Test | Specification |
| Check the operation and functionality of the steering | Normal steering operation and function |
| Check the operation and functionality of the accelerator pedal | Normal accelerator / accleration operation and function |
| Check the operation and functionality of the brake pedal | Normal brake / braking operation and function |
| Check the operation and functionality of the clutch pedal | Normal clutch operation and function |
| Check the operation and functionality of the gearbox, including any semi-automatic shift controls | Normal gearbox operation and function |
| Check for smoke from the exhaust system | No abnormal smoke or emissions from the exhaust |
| Check the performance of the climate and comfort systems installed on the vehicles | Normal operation and function of the climate and comfort systems |
| Check the operation and functionality of the speedometer | Normal operation and function of the speedometer |
| Check the operation and functionality of the fitted gauges and dials | Normal operation and function of the fitted gauges and dials |
| Check for squeaks, rattles & wind noise | No abnormal noises |
| Check road handling and vehicle feel | Normal operation, feel, and noise from the vehicle suspension |
| Check operation of 4WD system | Normal operation |
| Check the general performance of the engine | Normal operation |
| Check the operation of all driver assistance / convenience systems | Normal operation and function |
| Diagnostic Road Test | Specification |
| Perform a diagnostic road test to the specified route and driver requirements | Diagnostic Road Test route completed with all actions |
| Service History, Service & MOT Requirements | Specification |
| Determine and record the service required if within 3 months / 3000 miles of the service interval - Complete service if due | If a vehicle has completed all services in line with the manufacturers maintenance schedule, the service required will be the next mileage / age service. If a vehicle has missed a service in life, or if the incorrect service was previously carried out, the service required will be the previous "major year" service |
| The MOT shall have a minimum of 6 months remaining at the time of vehicle despatch | UK MOT Requirements 6 Months Remaining MOT at point of sale |
| Determine and record the next future service required and the date / mileage that service needs to be conducted by | Record the next mileage / age service required |
| Check if the cambelt service is required | Perform to Manufacturer's Specification when car is within 3 months or 3000 miles of the required interval OR there is no evidence that these items have been changed and the service interval has passed |
| Driving Controls | Specification |
| Check the operation of the clutch control | Normal clutch operation and function |
| Check the operation of the accelerator control | Normal accelerator operation and function |
| Check the operation and condition of the service brake control | Normal brake pedal operation and function UK MOT Requirements |
| Check the operation and condition of the parking brake control | Normal parking brake operation and function UK MOT Requirements |
| Check the operation of the engine start/stop control | Normal operation of the vehicle start/stop function |
| Check the operation of the gear selector / gearbox control | Normal operation of the gear selector / gearbox control |
| Check the operation of the horn | Normal operation of the horn UK MOT Requirements |
| Check the operation and function of the steering wheel controls | Normal operation of the steering wheel controls |
| Check the operation and function of the stork mounted controls (wiper controls, washer controls, menu selections etc.) | Normal operation of the stork mounted controls |
| Check that all interior lights & light switches work | Normal operation of the controls |
| Dashboard and Cockpit | Specification |
| Check for presence of Malfunction Indication Lights (MILs) on the dashboard (e.g ABS, Airbag, ESC, Engine Management, Oil Pressure, Battery, etc.) | No MILs present |
| Check the operation and functionality of the vehicle lighting "tell-tales" (audible or visual signals that a light is in operation) | Normal operation of the vehicle lighting "tell-tales" UK MOT Requirements |
| Check the operation of the clock and set to correct time & date | The time and date are correct |
| Vehicle Diagnostics / OBD | Specification |
| Perform full-vehicle diagnostic check of all available OBD modules and email / save a copy of the report | OBD Diagnostic Report Saved |
| Check for fault codes present in all activated OBD modules on the vehicle and determine fix | No OBD Fault Codes |
| Engine | Specification |
| Check for contamination / water presence within the oil (oil cap check & dipstick) | Engine Oil free from contamination |
| Check the Multi V-Belt is servicable and operating normally | Servicable for the next 6 months |
| Check the radiator is servicable and operating normally | Servicable for the next 6 months |
| Check the Turbo / Compressor / Air Cooler / Intercooler are serviceable and operating normally | Servicable for the next 6 months |
| Check the oil cooler is servicable and operating normally | Servicable for the next 6 months |
| Check the coolant fan is servicable and operating normally | Servicable for the next 6 months |
| Check the starter motor/ alternator is servicable and operating normally | Servicable for the next 6 months |
| Check the engine body / major components are present and in servicable condition | Servicable for the next 6 months |
| Check that the engine-to-body mounting points are complete and in servicable condition | Servicable for the next 6 months UK MOT Requirements |
| Check the engine-to-component mounting points are complete and in servicable condition | Servicable for the next 6 months UK MOT Requirements |
| Check Automatic Gearbox oil | Filled to required level |
| Filled to required level | |
| Check the air conditioning compressor & condensor | Servicable for the next 6 months UK MOT Requirements |
| Tyres | Specification |
| Check that all tyres are of a matching type (e.g run flats matched, winter tyres matched etc.) | The same tyre "type" is fitted to all corners |
| Check that any tyre sealant / inflation kit is present (if required) and has a minimum of 3 months' life remaining | Present where required Min 3 Months Prior Expiry Date |
| Check that tyres are safe and meet UK MOT specification | UK MOT Requirements |
| Check all required jacks and tools | Present |
| Check all inflation valve dust caps | Present |
| All tyres have a minimum tread depth of 3mm across at least 75% of the tyre’s width | >3mm tread across the central 75% of the tyre |
| Brakes | Specification |
| Check the hydraulic brake fluid level is correct | >Medium Level < Max Level |
| Check the moisture content within the brake fluid | <3% Moisture % |
| Check the condition of the brake servo | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the brake master cylinder | Servicable for the next 6 months UK MOT Requirements |
| Check the mounting of the brake master cylinder | Servicable for the next 6 months UK MOT Requirements |
| Check the brake vacuum servo (to agreed test procedure) | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of all rigid brake pipes | Rigid brake pipes retain 2/3rds of their original material thickness, servicable for the next 6 months UK MOT Requirements |
| Check the condition of all flexible brake hoses | Damage or chafing which exposes brake hose reinforcement material, servicable for the next 6 months UK MOT Requirements |
| Check that the front brake pads have 4mm or more of friction material remaining (record brake pad measurement) | >4mm friction material remaining |
| Check that the rear brake pads have 3mm or more of friction material remaining (record brake pad measurement) | >3mm friction material remaining |
| Check the condition of the brake pads (e.g contamination, mounting, presence) | Servicable for the next 6 months UK MOT Requirements |
| Check that the brake disc thicknesses are above the manufacturer minimum (record brake disc measurements) | Manufacturer's Specification |
| Check the condition of the brake discs (e.g contamination, mounting, presence, scoring, corrosion, pitting, etc.) | Servicable for the next 6 months UK MOT Requirements |
| Check that the back-plate mounting of the brake-drums | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the brake callipers and actuators | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of ABS system components | Servicable for the next 6 months UK MOT Requirements |
| Steering | Specification |
| Check the condition of the steering gear | Servicable for the next 6 months UK MOT Requirements |
| Check the security and mounting of the steering gear | Servicable for the next 6 months UK MOT Requirements |
| Check the steering linkage condition | Servicable for the next 6 months UK MOT Requirements |
| Check the operation and function of the power-steering | Servicable for the next 6 months UK MOT Requirements |
| Check the level of the power-steering fluid | > medium Level < Max Level |
| Check for free-play between the steering column and steering wheel | No excessive free-play, no effect on operation of the vehicle UK MOT Requirements |
| Check the condition of the steering column | Servicable for the next 6 months UK MOT Requirements |
| Check for free-play in the steering system | Servicable for the next 6 months UK MOT Requirements |
| Check the operation and function of Electronic Power Steering (EPS) | Servicable for the next 6 months UK MOT Requirements |
| Check operation of steering lock | Serviceable for the next 6 months |
| Windscreen Wipers and Washes | Specification |
| Check the operation and function of the windscreen wipers | Normal operation and function |
| Check the operation and function of the windscreen wash jets | Normal operation and function |
| Lamps and Reflectors | Specification |
| Check the operation and function of all lamps fitted to the vehicle | Servicable for the next 6 months UK MOT Requirements |
| Check the operation and function of all lamp switches and controls | Servicable for the next 6 months UK MOT Requirements |
| Check the operation and function of all fitted headlamp wash jets | Servicable for the next 6 months UK MOT Requirements |
| Check the alignment of the headlamps | Visually aligned UK MOT Requirements |
| Check the operation and function of the headlamp levelling system on the vehicle | Servicable for the next 6 months UK MOT Requirements |
| Check the operation and function of the rear registration plate lamp | Servicable for the next 6 months UK MOT Requirements |
| Vehicle Electrics | Specification |
| Check the condition of visible electrical wiring | Servicable for the next 6 months UK MOT Requirements |
| Where fitted, check the operation and function of trailer's electrical socket | Servicable for the next 6 months UK MOT Requirements |
| Where fitted, check the operation and function of the 13 pin Euro-Socket | Servicable for the next 6 months UK MOT Requirements |
| Check the health of the main and secondary vehicle batteries (record the test result) | Battery Passes Test for Battery Type (e.g Start/Stop etc.) |
| Check the mounting of the main vehicle battery | Servicable for the next 6 months UK MOT Requirements |
| On Hybrid or EV vehicles, check the condition of the vehicle battery / battery housing | Servicable for the next 6 months UK MOT Requirements |
| Axles | Specification |
| Check the condition of all axles and differentials | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of all stub axles | Servicable for the next 6 months UK MOT Requirements |
| Check front and rear axle oil levels | > Medium Level < Max Level |
| Wheels | Specification |
| Check the condition and free-play within the wheel bearings | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the wheel hub | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the wheel bolts or studs | Servicable for the next 6 months |
| Check the condition of the road wheels | Servicable for the next 6 months UK MOT Requirements |
| Suspension | Specification |
| Check the condition of the suspension springs | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the shock absorbers | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of all suspension arms, rods and/or struts | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the sub-frames | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the anti-roll bars | Servicable for the next 6 months UK MOT Requirements |
| Check the condition and free-play of all suspension joints, pins and bushes | Servicable for the next 6 months UK MOT Requirements |
| Where fitted, check the operation and function of any gas, air or fluid suspension | Servicable for the next 6 months UK MOT Requirements |
| Body Structure and Attachments | Specification |
| Check the condition of all main load-bearing structural components of the body | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of all strengthening plates and fastenings | Servicable for the next 6 months UK MOT Requirements |
| Check the condition and level of corrosion present on the structural elements of the body | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the exhaust system | Servicable for the next 6 months UK MOT Requirements |
| Check the mounting and security of the exhaust system | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of the fuel system | Servicable for the next 6 months UK MOT Requirements |
| Where fitted, check the condition of the towbar and towbar attachments | Servicable for the next 6 months UK MOT Requirements |
| Check tailgate & Bonnet release | Servicable for the next 6 months UK MOT Requirements |
| Check all doors, the tailgate & bonnet alignment & check the hinges for damage or corrosion | Servicable for the next 6 months |
| Check the fuel filler cap release mechanism / mechanic | Servicable for the next 6 months |
| Transmission | Specification |
| Check the condition and mounting security of all transmission shafts | Servicable for the next 6 months UK MOT Requirements |
| Check the condition and mounting security of all drive shafts | Servicable for the next 6 months UK MOT Requirements |
| Check the condition and mounting security of all prop shafts, drive shaft couplings and bearing | Servicable for the next 6 months UK MOT Requirements |
| Check transmission fluid level | > medium Level < Max Level |
| Nuisance Avoidance Systems | Specification |
| Check the condition of any fitted noise suppression fitted to the exhaust (e.g exhaust silencers) | Servicable for the next 6 months UK MOT Requirements |
| Check the condition of any fitted undertrays or noise reduction pad | Servicable for the next 6 months UK MOT Requirements |
